Customer Service

Privacy

We have posted this privacy statement in order to demonstrate its firm commitment to privacy. Also, we agree to disclose our information and practices and notify you of: 

- What personally identifiable information of yours (or third party personally identifiable information) is collected from you through our website 
- The organization collecting the information 
- How information is used 
- With whom information may be shared 
- What choices are available to you regarding collection, use and distribution of this information 
- The kind of security procedures that are in place to protect the loss, misuse or alteration of information under our site's control 
- How you can correct any inaccuracies in the information 

We request information from the user on our order form when making a purchase. Here is where a user must provide their contact information, such as name, address, shipping information, and credit card number and expiration date. This information is used for billing purposes and to fill the customer's order. If we have difficulty processing and order, this information is also used to contact our customers. 

Thus, the privacy of those who visit our website is of primary concern to us. We adhere to the highest ethical standards of the industry. We automatically gather some data from everyone who visit our site, while other information is obtained at the discretion of the individual. Our sole purpose in doing this is to enhance the experience of individual shoppers here.

Shipping 

Your order will be arranged for shipment once you send payment. Normally you will be informed the tracking number within 48 hours, so that you can check its status online.

We mainly use EMS and DHL for shipping, which are highly recommended for most regions. 

When you purchase from us, we can confidently assure that your shipment will be sent promptly and arrive secure and intact to your door. You can track your shipment through the tracking system provided as well as contact our customer service via email.

Return Policy

The quality of the product you will receive is guaranteed to be the best in its class, and we absolutely guarantee this.

If you are returning products for exchange / refund:

•  All products must be post-marked no later than 3 days after you have received your product 
• The product condition must be 100% BRAND NEW – this means that it must never have been worn, nor unpacked. Once you have worn your replica watch, the exchange/refund policy is void. This also means that the plastic wrapping around the band of the watches must be intact and not removed 
• Please insure your return. We are not responsible for lost or damaged products during the shipping process. All shipping costs incurred as such are not refundable. 
•  The product is subject to final inspection for the above conditions before your return is processed 
• Tampered products will not be exchanged/refunded. This means that if the watches have been opened up, or otherwise tampered or damaged, the return/refund policy will be considered null and void 
•  All returned items are subject to a 25% restocking fee and $30 return fee. Shipping and handling charges are non-refundable. 
  We do not cover the shipping cost of returns or exchanges of right order package, you will be responsible for the shipping and handling costs.